Registered users of Final Draft 11 / 10 / 9 or a Final Draft iOS application can get support questions answered by a Final Draft technician by email. You should receive a response by the next business day or sooner.
Name & Email Address must match your customer registration.
Describe your situation with as much detail as you have available, so that we can resolve it as quickly as possible. Helpful information to provide would include:
- The exact text of any error message you receive
- When the problem started
- The exact steps you took or can take to produce the problem
- Whether the problem occurs with one specific script or more than one
- Whether the problem occurs on one specific computer or more than one
Important: Please do not submit your question more than once. Multiple submissions may increase response time.
Minimum system requirements for chat:
- Internet Explorer 7.0, Firefox 3.0, Safari 4.1.2, or Google Chrome 11.0
- A stable Internet connection