File Requests


 

A Final Draft, A Cast & Crew Entertainment Company technician may request your script for troubleshooting purposes. This is a safe and secure process. Final Draft, A Cast & Crew Entertainment Company uses LiveHelpNow for file transmission via chat and email. Their security protocols are described here.

All customer files sent via LiveHelpNow to Final Draft, A Cast & Crew Entertainment Company are deleted automatically by the LiveHelpNow system within 24 hours. All customer files worked on by Final Draft, A Cast & Crew Entertainment Company technicians are also deleted from their local computers upon the closing of the support ticket.

Final Draft, A Cast & Crew Entertainment Company respects its clients’ intellectual property rights and their privacy and no scripts are read for content other than what is necessary to resolve the technical issue.