Knowledge Base Articles

Search over 800 articles about Final Draft® 9, Final Draft® 8, Final Draft® 7, Final Draft Reader®, and Final Draft Writer® apps, and even the Big Break Contest. You've got questions, we've got answers. Visit the Final Draft Knowledge Base.

Interactive Troubleshooter

Don't know where to start? Step-by-step we'll help you answer your questions about Final Draft 9, Final Draft 8, Final Draft 7, Final Draft AV or Tagger.
Visit the Final Draft Troubleshooter.

Technical Support

If you'd like to contact our technical support department, you must be a registered Final Draft user. Technical support is available only for Final Draft 9, Final Draft 8, Final Draft 7, Final Draft Writer app for iPad, and the Final Draft Reader app for iPad. We no longer support AV 2.5* or Final Draft 6 and earlier.

Please note that we will be closed on Monday, September 2nd for Labor Day. We will re-open Tuesday, September 3rd.

NOTE:  Email, chat and telephone technical support for Final Draft 7 will be discontinued on December 31st, 2014.  Telephone activation support will still be available, as well as the online knowledge base and the interactive troubleshooter.

*Telephone activation support for AV is still available at 818-789-6281.

Phone

By Phone

Phone technical support is available to registered users at (818) 906-8930 
8:30am – 5:30pm PT, Mon – Fri.

Phone

By Chat

Support chat is free 8:30am – 5:30pm PT, Mon – Fri. You must be a registered Final Draft user for chat support.
Click here to chat.

Phone

By Email

We provide free email support for registered Final Draft users and typically respond within one business day.
Click here to send us a question by email.

Activation Support

If you need assistance with activation/deactivation and you would like to speak with a representative, dial 818-789-6281. This is a free service although toll or long-distance fees may apply.

You must be registered to receive assistance on this line. If you have not yet registered, click here.

Please note that only activation/deactivations will be handled on this line. Technical issues unrelated to activation/deactivation will not be addressed.

Click here for information about the different types of calls taken at the technical support line, the sales line and the activation line and which number you should dial when.

Technical support is available only for registered users of Final Draft 7, 8 and 9. Telephone activation support is available for registered users of Final Draft 7, Final Draft 8, Final Draft 9 and Final Draft AV 2.5.