Chat Support

Get live help in real time with a Final Draft® technician via instant messaging.

Important: You must be a registered user of Final Draft 9 / 8 or a Final Draft iOS application to receive technical support via this chat service.

Registered users of Final Draft 7 and AV may use this chat service for assistance with software activation. Live technical support (chat, email, phone) for these programs has been discontinued. Support options for Final Draft 7 users are HERE.

If you have not yet registered your Customer Number, go to the Support > Customer Service section of our website and complete
the online registration.

Click Here for Final Draft Support Chat

If your chat window did not automatically open, click the button above.

If your window still does not open after clicking the button above, make sure you have javascript enabled and check any popup blocking settings you may have to make sure popups from this site are enabled.

Final Draft 6 and earlier & Final Draft AV are no longer supported.

Live customer support for older versions of our software has been discontinued and users of these programs will NOT be able to get help via this chat service. Instead, there are solutions in our online FAQ pages, in the interactive troubleshooter and in the PDF User Guides that shipped with the software.

Minimum system requirements for chat:
  • Internet Explorer 7.0, Firefox 3.0, Safari 4.1.2, or Google Chrome 11.0
  • JavaScript and cookies must be enabled
  • A stable Internet connection

Help with Updating your product

Need to find your current product's version number?

You will need your customer number to download updates or to get customer support. Need to find your customer number?

Registered but forgot your customer number?

Upgrade your software

Using an older version of our software? Upgrade today at a discount!