We're sorry, technical support chat is closed. Support chat is normally open Monday to Friday 8.30am - 5.30 PM (PT). We close for major holidays. While our support chat is closed, we recommend that you try to find a solution to your issue with the online knowledge base or the interactive troubleshooter. We also offer email service, with a reply coming no later than the end of the next business day (although during the business week the response time is usually a couple of hours).