Email Support

Get your support questions answered by a Final Draft® technician by email. You should receive a response by the next business day or sooner.

Important: You must be a registered customer of Final Draft 9 / 8 or a Final Draft Mobile application to receive customer support via this email service.

Registered customers of Final Draft 7 and AV may use this email service for assistance with software activation. Live customer support (email, chat, phone) for these programs has been discontinued. Support options for Final Draft 7 users are HERE.

If you have not yet registered your Customer Number, go to the Support > Customer Service section of our website and complete
the online registration.

Click Here for Final Draft Email Support

If your email support window did not automatically open, click the button above.

If your window still does not open after clicking the button above, make sure you have javascript enabled and check any popup blocking settings you may have to make sure popups from this site are enabled.

Final Draft 6 and earlier & Final Draft AV are no longer supported.

Live customer support for older versions of our software has been discontinued and users of these programs will NOT be able to get help via this chat service. Instead, there are solutions in our online FAQ pages, in the interactive troubleshooter and in the PDF User Guides that shipped with the software.

Minimum system requirements for chat:
  • Internet Explorer 7.0, Firefox 3.0, Safari 4.1.2, or Google Chrome 11.0
  • JavaScript and cookies must be enabled
  • A stable Internet connection

Help with Updating your product

Need to find your current product's version number?

You will need your customer number to download updates or to get customer support. Need to find your customer number?

Registered but forgot your customer number?

Upgrade your software

Using an older version of our software? Upgrade today at a discount!