Home  >  Support  >  Chat

Chat Support

Get live help in real time with a Final Draft technician via instant messaging.

Support Chat is closed.

Chat is normally available Mon-Fri, 8:30am - 5:30pm Pacific Time.

If you are attempting to chat within these hours, there may not be any agents available at this time.

While our support chat is closed, we recommend that you try to find a solution to your issue with the online knowledge base or the interactive troubleshooter. If you need to contact a technician immediately, information about telephone technical support is here.

We also offer email service, with a reply coming no later than the end of the next business day (although during the business week the response time is usually a couple of hours).

Final Draft version 6 and earlier & Final Draft AV version 2.0
and earlier are no longer supported.

Live technical support for older versions of our software has been discontinued and users of these programs will NOT be able to get help via this chat service. Instead, there are solutions in our online FAQ pages, in the interactive troubleshooter and in the PDF User Guides that shipped with the software.

Minimum system requirements for chat:

 
  Help with Updating your product

Need to find your current product's version number?
for Final Draft
for Final Draft AV

You will need your customer number to download updates or to get technical support. Need to find your customer number?
for Final Draft
for Final Draft AV

Registered but forgot your customer number?
Receive it by e-mail

 
  Upgrade your software

Using an older version of our software? Upgrade today at a discount!

Upgrade to Final Draft 8