Chat Support

Registered users of Final Draft 11/ 10 / 9 or a Final Draft iOS application can get live help in real time with a Final Draft technician via chat.

  • If you have not yet registered, click here to register.
  • Don’t have your customer number on hand? Retrieve your number here.
We're sorry, technical support chat is closed.  Support chat is normally open Monday to Friday 8.30 AM - 5.30 PM (PT). We close for major holidays. While our support chat is closed, we recommend that you try to find a solution to your issue with the online knowledge base or the interactive troubleshooter. We also offer email service, with a reply coming no later than the end of the next business day (although during the business week the response time is usually a couple of hours).
Final Draft 8 and earlier & Final Draft AV are no longer supported.

Customer support for older versions of our software is available via online FAQ pages, and in the PDF User Guides that shipped with the software.

Minimum system requirements for chat:
  • Internet Explorer 7.0, Firefox 3.0, Safari 4.1.2, or Google Chrome 11.0
  • JavaScript and cookies must be enabled
  • A stable Internet connection