RETURNS / REFUNDS

Software Returns

For customers who purchased Final Draft software products directly from us, we offer a 30-day money-back guarantee from date of purchase.

Final Draft, Inc. will refund the purchase price after verification that all activations have been removed from any computers on which Final Draft has been installed. There will be no refund issued until all activations have been returned to the license account on our server.

Click HERE for information on how to activate and deactivate Final Draft.

Third-Party Vendors

If Final Draft or AV 2 is purchased from a source other than Final Draft, Inc., directly, [i.e. The Writers Store, Amazon.com, a university bookstore, etc.], you must return the software to that reseller per their return policy.

Once the software has been returned, no activations, updates, upgrades or customer support will be provided.

Customer Support Calls

If you feel that you were unfairly charged for a call to our customer support service, we're open to hearing your side of the dispute. You have 60 days from the date of the phone call to submit a refund request. No refunds will be issued after 60 days.

Click HERE to submit your request online. You must include:

* Your Customer Number;
* The date and approximate time the call was made;
* The approximate length of the call;
* The problem you called about;
* The remedy recommended to you;
* The name and/or gender of the support representative you spoke with, if you remember.

Your note will go directly to a manager, who will read and research the situation thoroughly and respond as quickly as possible via e-mail or telephone.

No phone calls to dispute charges will be accepted.