Software returnsFor customers who purchased Final Draft software products directly from us, we offer a 30-day money-back guarantee from date of purchase.
Final Draft, Inc. will refund the purchase price after verification that all activations have been removed from any computers on which Final Draft has been installed. There will be no refund issued until all activations have been returned to the license account on our server.
Click HERE for information on how to activate and deactivate Final Draft.
Webinars Return Policy and Viewing Window
Access to Webinars are sold as limited-time non-exclusive viewing rights. Webinars may be viewed immediately after access to them is purchased. For this reason Final Draft, Inc. cannot accept returns on Webinar purchases. If you have comments or concerns regarding your Webinar purchase, or If you experience technical problems accessing a video or using the item, we’re happy to help you troubleshoot the problem. Contact firstname.lastname@example.org for assistance. Webinars will continue to be available to you to view as a streaming video but may become unavailable due to potential content provider licensing restrictions and for other reasons, and Final Draft, Inc. will not be liable to you if purchased access to a Webinar becomes unavailable for further streaming 60 days after the access purchase date.
If Final Draft or AV 2 is purchased from a source other than Final Draft, Inc., directly, [i.e. The Writers Store, Amazon.com, a university bookstore, etc.], you must return the software to that reseller per their return policy.
Once the software has been returned, no activations, updates, upgrades or customer support will be provided.
Customer support calls
If you feel that you were unfairly charged for a call to our customer support service, we’re open to hearing your side of the dispute. You have 60 days from the date of the phone call to submit a refund request. No refunds will be issued after 60 days.
Click HERE to submit your request online. Your note will go directly to a manager, who will read and research the situation thoroughly and respond as quickly as possible via e-mail or telephone.
No phone calls to dispute customer-support phone charges will be accepted.
© 2013 Final Draft, Inc. All rights reserved.