A Final Draft, A Cast & Crew Company technician may request your script for troubleshooting purposes. This is a safe and secure process. Final Draft, A Cast & Crew Company uses Live Help Now for file transmission via chat and email.
All customer files sent via Live Help Now to Final Draft are deleted automatically by the Live Agent system within 24 hours. All customer files worked on by Final Draft technicians are also deleted from their local computers upon the closing of the support ticket.
Final Draft respects its clients’ intellectual property rights and their privacy and no scripts are read for content other than what is necessary to resolve the technical issue.